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Front Desk Agent /Reservationist

July 09, 2013 - September 02, 2015
Location:Palo Alto, CA
Exempt/Non-Exempt:Non-Exempt
Benefits:- Vacation, sick, holiday, medical, dental, vision, life, AD&D, meals, uniform, uniform cleaning, hotel room discounts
Employment Type:Full Time
Department:Front Office
Description:The Crowne Plaza Cabana Hotel in Palo Alto is seeking a full-time Front Desk Agent /Reservationist.
Fresh from a recent renovation and refurbish of the entire hotel top to bottom, the Cabana is poised to place itself at the pinnacle of the full service hotels in the Palo Alto area. We are a 194 room hotel whose facilities extend over nearly 17,000sq. ft. of meeting and event space that includes a ballroom to accommodate 400 and a beautiful outdoor courtyard & pool. We are located in the center of Silicon Valley adjacent to Stanford University.

This fun-loving person must possess a positive attitude, lots of energy, understand how to read people and be very outgoing, have a great personality and wonderful smile.
Duties:Front Desk Agent /Reservationist Responsibilities:
We are looking for the ideal candidate to be the face of our property. Our ideal candidate will be an individual creative enough to host our lobby area and to work as part of our Guest Service team to meet our guests needs; this individual must be able to multi-task and be willing to go above and beyond to exceed our guests’ expectations. This job entails the functions of a front desk agent, concierge, lobby greeter and whatever else it takes to keep our guests happy. Taking reservations and accurately inputting the information into the hotels reservations system. Will answer inquiries regarding room rates, special packages, promotions and amenities. and answering and routing telephone calls.
This is a full time job, candidate must be flexible to work all shifts including some weekend and holiday shifts.
Qualifications:Preferred qualifications:
•Ability to multi-task
•Computer proficiency in Opera PMS and Delphi extremely helpful
•At least 1 year hotel Front Desk and/or reservations experience

Candidate must be able to lift up to 25lbs and stand for an 8 hour shift. Candidate must be able to communicate effectively in English in person and on the phone. Candidate must be 18 years of age or older. A clean driving record and be willing to drive is helpful. Candidate must have proof of eligibility to work in the United States, and be able to pass a drug test & background check.

The Cabana Hotel is owned and operated by BPR Properties of Palo Alto. BPR Properties is a small family owned and oriented company focusing its efforts in Northern California in the “Limited” and “Full Service” environments of the Hotel industry.


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