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Front Desk Agent | PBX Operator

January 20, 2015 - July 20, 2015
Location:Palo Alto, CA
Exempt/Non-Exempt:Non-Exempt
Benefits:Free employee lunch. Uniforms provided
Employment Type:Full Time
Department:Front Office
Description:Who We Are…

Managed by BPR Properties, Cabana Crowne Plaza is 195-room hotel located in Palo Alto surrounded by the vibrant energy of Silicon Valley. The Crown Plaza Palo Alto prides itself in bringing employees into the welcome ambiance of a completely renovated and upscale tech savvy hotel. The Cabana also features 4290 Bistro & Bar- a delicious restaurant offering contemporary American cuisines!
BPR Properties is an innovative hospitality company that creates lasting guest experiences through smart, engaging, and creative projects. Our key properties currently reside in Palo Alto, serene Santa Cruz, picturesque Berkeley, and now coming-soon Portland.

What We Look For...

We are looking for a front desk agent to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

We are in search of a friendly, customer service oriented Dront Desk Agent / PBX operator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests
Duties:The Key Responsibilities

•Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information
•Build an authentic bond with guests and create a unique experience that they will want to come back for
•Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel
•Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again
•Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations
•Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
•Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct
•Listen to guest concerns, solve problems creatively and answer questions
•Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests
•Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor
•Meet and exceed guest and team member expectations by providing Legendary Service and team work
•Operating hotel switchboard, telephone program, two-way radios, hotel ordering system
•Greet all callers with a warm and sincere greeting
•Anticipate and recognize individual guest needs
•Pass on requests in a timely and accurate manner to appropriate colleagues
•Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnel
•Be aware of daily events, restaurant, entertainment and special events in hotel area
•Operate PBX as the main command center in the event of an emergency
•Update all reservations comments and alerts
•Assist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processing

Qualifications:The Model Qualifications

•Previous front desk, reservations, and/or hospitality experience preferred



Be Bold. Apply Now.



*BPR Properties is an Equal Opportunity Employer


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